Return & Refund Policy

At Anghana, we are committed to providing quality services and a positive experience for every customer. We strive to ensure that all requests are handled with care and transparency. Please read our Return, Refund & Replacement Policy carefully to understand the conditions under which requests may be accepted.

Refund Policy

Refunds are eligible only under the following circumstances:

• A confirmed payment has been made, but the requested service cannot be provided.
• A payment has been processed incorrectly or duplicated.
• A refund is approved in accordance with the applicable service terms and conditions.

All refund requests must be submitted within 24 hours of the relevant transaction or service-related issue, where applicable.

How to Request a Refund

To request a refund, please contact us with your registered name, contact details, payment reference, and a clear explanation of the issue. We may request additional information or supporting documents to verify your request.

Approved refunds will be processed to the original payment method within 5–7 business days, subject to payment provider and banking timelines.

Refunds Will Not Be Provided For

Refunds may not be approved in the following circumstances:

• Incorrect or incomplete information provided by the customer.
• Failure to attend a confirmed appointment or scheduled service without prior notice.
• Cancellation requests submitted outside the applicable cancellation period.
• Services that have already been completed as agreed.
• Dissatisfaction arising from expectations that were not included in the agreed service scope.

Exceptions may be considered where required by applicable law or under the specific terms agreed upon with the customer.

Cancellation and Service Requests

If you wish to cancel or modify a booking or service request, please contact us as early as possible. Cancellation, rescheduling, and refund eligibility will depend on the nature of the service, the stage of processing, and the terms communicated at the time of booking.

Replacement Policy

Where applicable, Anghana will review requests relating to an incorrect service, an administrative error, or a service that was not delivered as agreed.

Depending on the circumstances, we may offer a correction, an alternative arrangement, or a refund in accordance with the applicable terms and conditions.

All requests should be raised promptly after the issue is identified.

Contact Us

If you have any questions or need assistance with a cancellation, refund, or service-related concern, please contact Anghana through the contact details provided on our website.

We appreciate your trust in Anghana and remain committed to handling all requests fairly and professionally.